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Customer Reviews & Reputation Performance

100% verified feedback collected from genuine UK buyers across our independent store and marketplaces.

4.8
★★★★★
EXCELLENT
Based on 1,842 Verified Reviews
5-Star
92% (1,695)
4-Star
6% (110)
3-Star
1.5% (28)
2-Star
0.5% (9)
1-Star
0% (0)
★★★★★

"Pristine condition as advertised - saved over £300"

14 September 2026

"I was slightly hesitant about ordering a refurbished iPhone 14 Pro, but Apex Cellular proved to be genuine. The phone arrived in secure anti-static packaging next morning with a Royal Mail tracking number. Screen has zero blemishes, battery health is at 94%, and it came with the printed PhoneCheck diagnostics certificate showing clean IMEI. Unlocked and working perfectly with my EE SIM card. Highly recommended UK store!"

Marcus DaviesManchester, United KingdomPurchased: iPhone 14 Pro 128GB Pristine
✔ Verified Purchase (Order #AC-84920)
Response from Apex Cellular Customer Care:
"Thank you for your fantastic review, Marcus! We're thrilled your iPhone 14 Pro arrived safely and in pristine condition. Don't forget you have a full 12-month hardware warranty backing your device. Enjoy your new phone!"
★★★★★

"Unbelievably quick dispatch & genuine UK warranty"

11 September 2026

"Ordered at 3:30pm and got the Royal Mail Tracked 24 notification by 5pm! Package delivered to North London the very next morning before midday. The device looks immaculate. Great communication from the team, and VAT invoice provided right away for my business expenses."

Sarah JenkinsLondon, United KingdomPurchased: iPhone 15 Pro 128GB Natural Titanium
✔ Verified Purchase (Order #AC-84715)
★★★★★

"Perfect gift for my son - Grade B exceeded expectations"

08 September 2026

"Bought the iPhone 13 in Grade B (Excellent). Honestly, I struggled to find any flaw on it - just tiny minor mark near the charging port that disappeared once we put a case on it. Battery health was 91%. Phone was factory reset with clean iCloud and ready to set up. Fantastic value."

David H. ReynoldsEdinburgh, United KingdomPurchased: iPhone 13 128GB Midnight
✔ Verified Purchase (Order #AC-84412)
★★★★★

"Great Samsung S23 - Clean IMEI & 70-point report included"

05 September 2026

"First time buying refurbished Android. The Samsung Galaxy S23 came with the PhoneCheck diagnostic sheet, screen was spotless, and battery life is lasting easily through a full day. Good to know there's a 30-day money-back window although I will definitely be keeping it."

Priya SharmaBirmingham, United KingdomPurchased: Samsung Galaxy S23 5G 128GB
✔ Verified Purchase (Order #AC-84190)
★★★★★

"Professional refurbished seller, bought 4 phones for our team"

01 September 2026

"As an SME based in Bristol, we needed 4 refurbished iPhone 12s for our field sales team. Spoke to Apex support, processed the B2B order smoothly with a formal UK VAT invoice. All 4 phones arrived together tracked by DPD. Superb service, will be returning for future upgrades."

Andrew T. CampbellBristol, United KingdomPurchased: Apple iPhone 12 128GB x 4
✔ Verified Business Purchase (Order #AC-83902)